£350,000 of additional instructed work captured and paid
Additional work was raised on site with no instruction number. Site Chronicle’s instruction-reference control prompted the site team to flag it, so the commercial team secured the instruction before the work accumulated, and every hour of the next 12 weeks was evidenced against it.
- Additional instructed work claimed and paid
- £350,000Additional instructed work claimed and paid
- Of additional work recorded contemporaneously
- 12 weeksOf additional work recorded contemporaneously
- Captured against the instructed activities
- Every hourCaptured against the instructed activities
The situation
A UK civil engineering subcontractor was required to undertake additional work over approximately 12 weeks on a live construction project. When the work was first raised on site, no formal instruction number had been provided.
Site Chronicle requires instructed work to be linked to an instruction reference. The site team therefore flagged the missing instruction to the commercial team, rather than recording the activity as ordinary subcontract work.
The commercial intervention
The commercial team raised the issue with the client and requested the necessary instruction. Once the instruction was received, the additional work was recorded against it in the daily diaries, creating a clear link between:
- the client instruction;
- the additional activities undertaken;
- the labour and plant involved;
- every additional hour worked;
- the relevant dates and locations;
- the client-signed daily records.
The outcome
The instructed work continued for approximately 12 weeks, with the supporting resources and hours captured contemporaneously throughout the period. Approximately £350,000 was claimed for the additional work, and the full amount was paid.
Why it mattered
Without the diary control, the additional activity could have proceeded without a formal instruction being obtained or a clear record being maintained. Site Chronicle prompted the site team to identify the missing instruction at the point the work arose, allowing the commercial team to secure the instruction before the additional work accumulated. The subsequent diaries then created a continuous, client-signed record supporting every hour included in the valuation.
Site Chronicle identified that additional work had no instruction reference, prompting the commercial team to obtain the instruction. The following 12 weeks of work were recorded against it, with every hour evidenced and approximately £350,000 claimed and paid.
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Company, project and client details have been anonymised for commercial confidentiality. Figures are drawn from a live UK project and are approximate. The records supported the valuation of the additional works but did not, by themselves, determine contractual entitlement. This case study is general information, not a representation that any particular result will be achieved.